In this insightful segment at Enterprise Connect 2025, the conversation zeroed in on a critical question: Is RCS driving the customer journey? Hosted by Robert Galop, panelists Robert Saxe (Flexcom Labs) and Lawrence Byrd (Aduna Global) offered complementary perspectives on how Rich Communication Services (RCS) has […]
In our latest CPaaSAA Talk, I sat down with Luc Cavelier from Bright Pattern and Zach Konopka from White Label Communications—two sharp minds driving the convergence of cloud communications. Luc leads EMEA for Bright Pattern, an AI-powered CCaaS player that’s not afraid to go off-cloud. Whether […]
At CPaaSAA, we don’t believe in research for research’s sake. We believe in insight that drives action, strategy, and growth. That’s why we’re proud to spotlight Connective Insight—and welcome Andrew Collinson as our Associate Research Director. A Strategic Addition to the Alliance Andrew joined us at […]
Two and a half years in, and it’s wild to think how far we’ve come. When we launched the CPaaS Acceleration Alliance, the goal wasn’t to be the biggest, loudest name out there. It was to create real momentum—for our members, and for the industry. A […]
At MWC Barcelona 2025, I had the pleasure of moderating a 12-minute “mindstorm” session at Open Gateway DevCon—short, sharp, and built to answer the #1 question we hear from developers, founders, and telcos alike: how do you make money with Network APIs? To tackle this, I […]
Over the past year, e& enterprise has made a bold move: developing its own homegrown technology stack that unifies UCaaS, CCaaS, and CPaaS into a cohesive engagement ecosystem. At the core of this strategy is EngageX, a modular, API-first platform built to power intelligent, personalized, and […]
Have you ever wondered how the simple act of sending a text could be transformed into an immersive, secure, and interactive experience? In our latest CPaaSAA Talk, Robert Galop sat down with Gwen LaFage, VP of Brand and Content at Sinch, to explore the untapped potential […]
Robert Galop had the pleasure of sitting down with Mary Clark of Numeracle for a CPaaSAA Talks session to explore how their groundbreaking solutions are redefining branded calling and reputation management in the CPaaS landscape. This conversation not only highlighted Numeracle’s cutting-edge technology but also underscored […]
Here’s to the builders. The ones not just talking about the programmable network, but delivering it—today. In our latest CPaaSAA Talk, we sat down with Eddie DeCurtis from Shush and Charles Nagy from Shabodi, two leaders from different corners of the ecosystem, both laser-focused on one […]
This isn’t some vague “AI is coming” narrative—we’re in the middle of the disruption right now. Last week, I had a powerful conversation with Ramy Riad from Webex by Cisco during our latest CPaaSAA Talk. And the message was clear: the lines between UCaaS, CCaaS, and […]