CPaaSAA working groups are a cornerstone initiative filling critical GTM and Commercialization gaps for the communications industry. CPaaSAA members participated in the launch of 5 impactful working groups at this year’s CPaaS Acceleration Summit in Amsterdam (CASA23). These groups serve as platforms where leaders can share […]
Over the last few years, despite the investment in self-service tools and technology to help drive proactive, predictive and pre-emptive service, live, and asynchronous, customer support channels have remained solidly important, especially when a customer’s issue is urgent, concerning or complex. These interactions often carry heightened […]
The convergence of open networks, programmable communications, and AI-based media analytics is having a profound impact on the way enterprises and service providers operate. This guest blog explores the rising popularity of APIs in the telecom community, the role of programmable communications and 5G applications, and […]
Summary: In a recent interview, Evan Kirstel brought together three seasoned industry leaders: Ralph Page from Radisys, Shahbaz Ali from e& Enterprise, and Ali Bouhouch from The Good Data Factory (GDF). The focus of the discussion was to share insights about the significant role of Communication […]
Microsoft’s Azure Communication Services is a game changer for organizations needing a modern CX approach that complements their Microsoft Teams capabilities In the field of customer experience (CX) innovation, Microsoft has emerged as a vanguard for organizations that are striving to differentiate themselves at every stage […]