The communications landscape is tilting toward something quieter. Customer journeys are beginning to unfold inside channels that feel as familiar as SMS but behave like full‑featured apps; authentication is dissolving into friction‑free moments of trust paved by carrier networks; and artificial intelligence is slipping backstage to […]
Have you ever wondered how the simple act of sending a text could be transformed into an immersive, secure, and interactive experience? In our latest CPaaSAA Talk, Robert Galop sat down with Gwen LaFage, VP of Brand and Content at Sinch, to explore the untapped potential […]
In this episode of CPaaSAA Talks, I had the pleasure of sitting down with Jonathan Bean, CMO at Sinch, to discuss the rapidly evolving landscape of digital customer communications. From RCS adoption and AI integration to the role of Network APIs and what to expect at MWC Barcelona, our conversation provided a compelling look […]
At the CPaaS Acceleration Alliance (CPaaSAA), we’re constantly exploring the forefront of customer experience innovation. This year’s panel at Enterprise Connect 2024, “Accelerating CX Innovation with CPaaS,” offered a treasure trove of insights for CX and IT professionals aiming to harness the latest in communication technologies. […]
We're excited to announce the launch of the Women in CPaaS group, a new initiative in collaboration with CPaaSAA aimed at fostering diversity and inclusion in our industry.
In the fast-paced world of Communication Platform as a Service (CPaaS), staying ahead of the curve is crucial. Virginie Debris, the Managing Director of Messaging at Sinch, shared invaluable insights at the CPaaS Acceleration Summit (CASA23) that shed light on the past, present, and future of […]
Sinch is one of two CPaaS Acceleration Alliance Members to be recognized as leaders in the first ever Gartner CPaaS Magic Quadrant. Atlanta, USA and Stockholm, Sweden – September 20th, 2023 — Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications […]
Day 2 of CASA23 brought us deeper into the trends driving CPaaS to $100B in 2030. Global executives, analysts, and industry insiders discussed the levers of growth that are key for CPaaSAA members: And it wouldn’t be a CPaaS event without a CPaaS Showcase Showdown! Here […]
The first day of CASA23 brought together a slew of industry leaders, all sharing insights, forecasts, and expert analyses about the future of the Communications Platform as a Service (CPaaS) within the telecom industry. Here are the highlights from Day 1. Telco Transformation and Opportunities with […]
Last week, Evan Kirstel (The Techfluencerhttps://linktr.ee/evankirstel) hosted an insightful live panel discussing the state of the Communications-Platform-as-a-Service (CPaaS) industry in 2023. Moderated by Evan Kirstel, the session included esteemed speakers such as Robert Galop from CPaaSAA, Pankaj Gupta from EnableX, and Anna Jager from Sinch. The […]