At the CPaaS Acceleration Alliance (CPaaSAA), we’re constantly exploring the forefront of customer experience innovation. This year’s panel at Enterprise Connect 2024, “Accelerating CX Innovation with CPaaS,” offered a treasure trove of insights for CX and IT professionals aiming to harness the latest in communication technologies. […]
We're excited to announce the launch of the Women in CPaaS group, a new initiative in collaboration with CPaaSAA aimed at fostering diversity and inclusion in our industry.
In the fast-paced world of Communication Platform as a Service (CPaaS), staying ahead of the curve is crucial. Virginie Debris, the Managing Director of Messaging at Sinch, shared invaluable insights at the CPaaS Acceleration Summit (CASA23) that shed light on the past, present, and future of […]
Sinch is one of two CPaaS Acceleration Alliance Members to be recognized as leaders in the first ever Gartner CPaaS Magic Quadrant. Atlanta, USA and Stockholm, Sweden – September 20th, 2023 — Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications […]
Day 2 of CASA23 brought us deeper into the trends driving CPaaS to $100B in 2030. Global executives, analysts, and industry insiders discussed the levers of growth that are key for CPaaSAA members: And it wouldn’t be a CPaaS event without a CPaaS Showcase Showdown! Here […]
The first day of CASA23 brought together a slew of industry leaders, all sharing insights, forecasts, and expert analyses about the future of the Communications Platform as a Service (CPaaS) within the telecom industry. Here are the highlights from Day 1. Telco Transformation and Opportunities with […]
Last week, Evan Kirstel (The Techfluencerhttps://linktr.ee/evankirstel) hosted an insightful live panel discussing the state of the Communications-Platform-as-a-Service (CPaaS) industry in 2023. Moderated by Evan Kirstel, the session included esteemed speakers such as Robert Galop from CPaaSAA, Pankaj Gupta from EnableX, and Anna Jager from Sinch. The […]
16 May 2023 – The CPaaS Acceleration Alliance (CPaaSAA) announced today the release of its 2023 State of CPaaS Report. The report examines key factors propelling the CPaaS industry’s growth to USD 100B by 2030. These factors include market trends, new technologies, new sales channels, and […]
Earlier this month I had the privilege of moderating a great panel session for SmartCom Summit’s CX22 Winter Series, about the crucial role of marketing when launching new CPaaS services with Jennifer Singer (Medium Giant), Gwen Lafage (Sinch) and Carlos Aragon (Mavenir). Here are my takeaways […]