The customer experience (CX) as we’ve known it has often been less than ideal. Think about it: disconnected channels, systems that don’t talk to each other, and agents scrambling to find basic information about the person they’re trying to help. This fragmented approach creates frustration—for both […]
Something interesting caught my eye on the way back from an event in Barcelona last week: Nokia has acquired Rapid’s technology and R&D unit. For those of us focused on network APIs and telco innovation, this move signals a significant step forward in building open ecosystems […]
Last month, I had the privilege of hosting a fireside chat with two incredible industry leaders: Mikko Jarva from Nokia and Mijo Soldin from Infobip. This conversation was part of the DevCon & Open Gateway Summit at MWC Las Vegas, and it turned out to be […]
Attending UCX in London last week, one thing became crystal clear: the UCaaS market isn’t about platforms and vendors anymore. Sitting in on a panel of four industry experts discussing the latest trends, it hit me—we’re past the days of arguing over which UCaaS platform is […]
Let’s cut right through the noise – everyone in the field of Customer Experience and Unified Communication ‘s obsessed with AI. You can’t throw a rock without hitting a “game-changing” AI solution promising to revolutionize your CX. In this article I’d like to combine some learnings […]
I had the pleasure of hosting the Go-To-Market track at this year’s CPaaS Acceleration Summit (CASA24). We had an incredible cast of industry experts with us – spanning leading telcos, global technology vendors, and industry advisors. The key question we wanted to answer? How can telcos […]
With just a few days left before CASA24 kicks off, the excitement is palpable. We’ve worked tirelessly to bring together the most influential voices, the brightest minds, and the key players from across the CPaaS and telco industries. Our goal was simple: to create an event […]
Welcome to another exciting CPaaSAA Talks episode featuring our Robert Galop and Al Balasco, SVP at Radisys. During this conversation we’re diving into how Radisys is helping telcos get to revenue quicker with ready-to-deploy technologies: And we finish things off with a look at Network APIs. […]
And you don’t even need to download a new app! I recently had the pleasure of sitting down with Adnan Saleem, Chief Technology Officer at Radisys, to discuss some exciting innovations that are shaping the future of customer experiences in the telecom space. Radisys contributed a […]
How do I get more leads? How do I get more opportunities? We’re answering these questions with three programs that, when combined, are like putting rocket fuel in your revenue engine: Keep reading to learn how you can take advantage of these programs to super charge […]