Just prior to last week’s CCA/CCS US event, our Managing Partner Kevin Nethercott talked about his background in CPaaS and the importance for the industry, and how the CPaaS Acceleration Alliance is bringing vendors, providers and CSPs together to accelerate adoption and successful deployments.
SmartCom Summit will be back this Winter in collaboration with the CPaaS Acceleration Alliance, focusing on Creating Smart Experiences in customer contact. Post pandemic, customer engagement is moving to the cloud and innovating like never before. Call centers become omni channel contact centers, front and back office are integrated […]