In our latest CPaaSAA Talk, I sat down with Luc Cavelier from Bright Pattern and Zach Konopka from White Label Communications—two sharp minds driving the convergence of cloud communications. Luc leads EMEA for Bright Pattern, an AI-powered CCaaS player that’s not afraid to go off-cloud. Whether […]
At CPaaSAA, we don’t believe in research for research’s sake. We believe in insight that drives action, strategy, and growth. That’s why we’re proud to spotlight Connective Insight—and welcome Andrew Collinson as our Associate Research Director. A Strategic Addition to the Alliance Andrew joined us at […]
Two and a half years in, and it’s wild to think how far we’ve come. When we launched the CPaaS Acceleration Alliance, the goal wasn’t to be the biggest, loudest name out there. It was to create real momentum—for our members, and for the industry. A […]
Over the past year, e& enterprise has made a bold move: developing its own homegrown technology stack that unifies UCaaS, CCaaS, and CPaaS into a cohesive engagement ecosystem. At the core of this strategy is EngageX, a modular, API-first platform built to power intelligent, personalized, and […]
Real insights. Trusted advisors. One hour a month that moves you forward. We’re launching something new for members: The Inner Circle. A monthly, members-only session featuring one of our trusted advisory or research partners, focused on what’s actually happening in the market. Each session gives you […]
This isn’t some vague “AI is coming” narrative—we’re in the middle of the disruption right now. Last week, I had a powerful conversation with Ramy Riad from Webex by Cisco during our latest CPaaSAA Talk. And the message was clear: the lines between UCaaS, CCaaS, and […]
In this edition of CPaaSAA Talks, I sat down with Mike Mills, Business Director at Gamma, to talk strategy, acquisitions, and the evolving role of service providers in the age of convergence. Gamma recently joined the CPaaS Acceleration Alliance, and they’re not wasting any time stepping […]
At Mobile World Congress 2025, one thing was clear: Network APIs have moved from innovation to commercialization. In our latest CPaaSAA Talk, I sat down with Justin Paul (GSMA Open Gateway), Markus Kuemmerle (Project CAMARA), and Jill Levato (Linux Foundation) to discuss the evolution of APIs, […]
Spending the day at the Cavell European Summit in London last week, celebrating their 10th anniversary, it hit me: we’re at a turning point in communications. The industry has spent the last decade building and scaling UCaaS. It’s been the go-to solution for cloud-based business communications—bundling […]
The journey of the CPaaS Acceleration Alliance began with a vision to unite telcos and technology companies. Our first meetup was planned for MWC 2020, but the pandemic had other plans. Fast forward five years, and it’s incredible to see how far we’ve come. This year’s […]