What are CPaaS and Intelligent Engagement players doing, and what do they want and need, to make Network APIs fly? A preview of and opportunity to participate in our Q1 research on Network APIs (such as Mobile No. Verify, SIM Swap, and Quality on Demand). This article […]
MWC Doha was a first. Not just another regional edition of a global event, but the first Mobile World Congress hosted in Qatar — and that mattered. I was honored to moderate this Network APIs panel on such an international stage, with a distinguished audience that […]
AI is no longer just an enabling technology within CPaaS—it has become a defining force behind Intelligent Engagement. Enterprises now expect real-time, context- and history-aware communications as standard, while buying criteria, competitive dynamics, and regulatory expectations continue to evolve rapidly. As we enter 2026, AI is accelerating both differentiation […]
Insights from This Week’s The Inner Circle on Network APIs and the 2026 Inflection Point The Inner Circle is CPaaSAA’s members-only monthly webinar series, where our analyst team and invited advisory partners share insights, frameworks, and practical guidance to help members navigate what’s next — and […]
The communications industry is entering a decisive phase. AI is no longer an experiment at the edges. Network APIs are moving from technical curiosity to commercial asset. Identity, trust, and fraud prevention are becoming foundational rather than optional. And voice itself is evolving from a human […]
Over the past weeks, Creo Solutions has rebranded as Tresic and officially launched the Tresic Intelligence Cloud — a white-label conversation intelligence and automation platform built for CSPs, MSPs, and communications-led service providers. Tresic sits squarely at the intersection of CPaaS, voice, AI, and data: helping […]
Executive summary (for the impatient) The Unthinkable Lab event in London, organized by TelecomTV with Andrew Collinson and Dean Bubley, made one thing unmistakably clear: Network APIs will not unlock value on their own — but combined with agentic AI, they could finally become meaningful. Across […]
2026 promises to be an exciting year in CPaaS. A 100bn opportunity lies ahead in the vision of Intelligent Engagement, the business dream of dealing with all customers and partners in real-time. We outlined six actions to maximise that potential in the State of CPaaS 2025. […]
The year ahead is moving fast. AI is no longer theoretical, Network APIs are edging closer to real commercial impact, and enterprise expectations around trust, identity, and intelligent engagement continue to rise. Q1 2026 is where many of these conversations begin to converge — and CPaaSAA […]
Over the past two years, Network APIs have moved decisively from theory to reality. APIs are live. Platforms are launched. Press releases are plentiful. And yet, the industry still struggles to answer a simple but uncomfortable question: Where are the commercial success stories? Not prototypes. Not […]