What are the deepest customer value progressions and most sophisticated applications in today’s AI Voice journeys? This is the third of three articles exploring customer benefits, and is an extract from CPaaSAA’s recent report AI Voice: Who Will Run The Conversation? Part 1 gave an overview […]
The CPaaS Acceleration Alliance has published a new report examining one of the fastest-moving areas in enterprise communications: AI Voice. The report, “AI Voice: Who Will Run the Conversation?”, explores how voice interactions are being transformed by AI and what this means for communications platforms, telcos, […]
2026 promises to be an exciting year in CPaaS. A 100bn opportunity lies ahead in the vision of Intelligent Engagement, the business dream of dealing with all customers and partners in real-time. We outlined six actions to maximise that potential in the State of CPaaS 2025. […]
We’re thrilled to announce that Andrew Collinson is joining the CPaaS Acceleration Alliance as an Associate Research Partner. With an impressive 15 years at STL Partners and prior experience at BT, Andrew brings unparalleled expertise in guiding telcos through transformative journeys—a skillset perfectly aligned with the […]