Evan Kirstel, a well-known speaker and thought leader in the field of customer experience (CX), recently hosted a SmartCom Summit discussion with four experts on the use of communications platform as a service (CPaaS) to create better CX. His guests included Enrico Karsten of Anywhere365, Iain […]
Listen to Evan Kirstel and our Managing Partner Kevin Nethercott talk about the history of CPaaS and why CSPs (telcos, carriers, operators) are coming on board now. As enterprises embrace CPaaS to enable their digital transformation and CSPs are starting to offer carrier grade platforms, the […]
SmartCom Summit will be back this Winter in collaboration with the CPaaS Acceleration Alliance, focusing on Creating Smart Experiences in customer contact. Post pandemic, customer engagement is moving to the cloud and innovating like never before. Call centers become omni channel contact centers, front and back office are integrated […]