UCX USA, the only Connections-First Event for Future of Work and Customer Experience, Announces Two New Co-Locations for September Event Shelton, CT – UCX USA, the premier event for unified communications and collaboration, audio visual, customer experience and contact center professionals announced today that two co-locations […]
Greetings from Washington D.C., where we just wrapped up an exhilarating few days at the International Telecoms Week (ITW) 2023. As a pivotal event in the telecom industry, ITW once again served as a platform for dialogue, networking, and the sharing of innovative ideas. For the […]
16 May 2023 – The CPaaS Acceleration Alliance (CPaaSAA) announced today the release of its 2023 State of CPaaS Report. The report examines key factors propelling the CPaaS industry’s growth to USD 100B by 2030. These factors include market trends, new technologies, new sales channels, and […]
The ever-evolving realm of customer experience (CX) is at an intriguing juncture, with advances in artificial intelligence (AI) and the rise of Communication Platform as a Service (CPaaS). The recent Five9 Analyst & Influencer EMEA Summit in Porto, which I was privileged to be invited to, […]
The CPaaSAA team just got back from Channel Partners 2023 in Las Vegas. In addition to really wishing we had tickets for the upcoming Formula 1 race (does anyone have tickets?), we had a great time meeting with many existing and future members. The consistent theme […]
Channel Partners Las Vegas is May 1 – 4, and the CPaaS Acceleration Alliance will be there meeting with members, vendors, and solution providers. This will be an exciting year as vendors accelerate the roll out of ChatGPT, Video AI, and other AI-enabled features for enterprise […]
Microsoft’s Azure Communication Services is a game changer for organizations needing a modern CX approach that complements their Microsoft Teams capabilities In the field of customer experience (CX) innovation, Microsoft has emerged as a vanguard for organizations that are striving to differentiate themselves at every stage […]
The world of CPaaS has largely been a buzzword among the cloud communication community. As many know, I sometimes feel like the CPaaS terminology has created lots of confusion, but it’s now time for all businesses to understand why integrating communications capabilities via simple API is […]
Uniting Customer Experience, AI, and a Touch of Humor at Enterprise Connect 2023 Greetings, tech lovers! I recently attended the Enterprise Connect conference in sunny Orlando, Florida, and let me tell you, it was a love affair like no other. The theme of the event was […]
Hampshire, UK – April 4, 2023 – Juniper Research, foremost experts in mobile messaging markets, have identified the three sectors that will dominate the CPaaS (Communications Platform‑as‑a‑Service) market over the next four years; accounting for over half of global CPaaS revenue by 2027: The new report, CPaaS: Strategies, […]