Executive summary (for the impatient) The Unthinkable Lab event in London, organized by TelecomTV with Andrew Collinson and Dean Bubley, made one thing unmistakably clear: Network APIs will not unlock value on their own — but combined with agentic AI, they could finally become meaningful. Across […]
Last week, Infobip published its 2026 Trends — a forward-looking view of how AI, rich messaging, and ecosystems will reshape customer engagement. For anyone following the work inside the CPaaS Acceleration Alliance, the direction will feel familiar. As a long-standing Accelerate Member of CPaaSAA, Infobip has […]
At CASA25, Boris Marić shared Infobip’s Blueprint for the AI Era in his keynote “Scaling Intelligent Engagement.” He outlined how orchestration, MCP integration, and AI would converge into a single engagement layer. A month later, during Infobip’s Q4 Analyst Update, that blueprint came to life — […]
The real power of a document standard lies in the tools it enables I’m sure you’ve attached a document to an email, downloaded a spreadsheet to your drive, or sent a photo in a text message. In each case, there’s a file format describing the information: […]
Today’s members-only Inner Circle session featured Nick Lane—Chief Messaging Officer at Mobilesquared and self-described Messagologist. Nick has been a leading voice in the messaging space for years, and today he walked us through what’s changing (and what isn’t) in A2P messaging, RCS, and mobile identity. Here […]
Takeaways from our CPaaSAA Talk with Infobip and MobileSquared What happens when you put one of the sharpest messaging analysts in the world and one of the most ambitious CPaaS players in the same room? You get 30 fast-paced minutes on the future of messaging — […]
VCon and AI are converging to unlock entirely new ways for service providers to monetize the voice, video and chat traffic they already carry. That was the message during our recent CPaaSAA advisory session titled “This New IETF Standard Will Create Seven New Revenue Streams in […]
Over the past year, e& enterprise has made a bold move: developing its own homegrown technology stack that unifies UCaaS, CCaaS, and CPaaS into a cohesive engagement ecosystem. At the core of this strategy is EngageX, a modular, API-first platform built to power intelligent, personalized, and […]
Have you ever wondered how the simple act of sending a text could be transformed into an immersive, secure, and interactive experience? In our latest CPaaSAA Talk, Robert Galop sat down with Gwen LaFage, VP of Brand and Content at Sinch, to explore the untapped potential […]
This isn’t some vague “AI is coming” narrative—we’re in the middle of the disruption right now. Last week, I had a powerful conversation with Ramy Riad from Webex by Cisco during our latest CPaaSAA Talk. And the message was clear: the lines between UCaaS, CCaaS, and […]