How is AI Voice being adopted across enterprises today? We draw on case studies, adoption data and customer insights to show where traction is strongest and how usage is evolving. This is an extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? – you […]
Why is AI Voice becoming strategically important for CPaaS, CCaaS and UCaaS providers? This article focuses on how AI is being embedded into communications platforms and how this shifts enterprise demand and value creation. It is an extract from CPaaSAA’s report AI Voice: Who Will Run […]
What are the deepest customer value progressions and most sophisticated applications in today’s AI Voice journeys? This is the third of three articles exploring customer benefits, and is an extract from CPaaSAA’s recent report AI Voice: Who Will Run The Conversation? Part 1 gave an overview […]
This extract from CPaaSAA’s recent report AI Voice: Who Will Run The Conversation, gives an overview of where, how and why customers start their AI Voice journeys. Part 1 gave an overview of business benefits demonstrated by members’ case studies. Part 3, to follow, will explore […]
This edited extract from CPaaSAA’s recent report AI Voice: Who Will Run The Conversation gives an overview of business benefits demonstrated by members’ case studies, with highlights of 3x conversion rates, >30% booking conversion rates, time and cost savings, and 60% reduction in conversation times. It […]
This week’s The Inner Circle session was one of those discussions where you feel the industry quietly shifting. A small group of CPaaSAA members—operators, vendors, analysts—came together to go deeper on a topic that’s still early, but increasingly unavoidable. The session was led by Amandeep Khanuja […]
Every year, we get another “state of messaging” report. More channels. More volume. More growth. This one is different. Infobip just analyzed 3.8 trillion messages over 20 years — one of the largest datasets our industry has ever seen. And buried in the numbers is a […]
The CPaaS Acceleration Alliance has published a new report examining one of the fastest-moving areas in enterprise communications: AI Voice. The report, “AI Voice: Who Will Run the Conversation?”, explores how voice interactions are being transformed by AI and what this means for communications platforms, telcos, […]
AI is moving at extraordinary speed. Every week brings new models, new frameworks, new announcements — and increasingly bold claims about how AI will reshape industries. Communications and engagement platforms are no exception. But if you talk to practitioners across the CPaaS ecosystem — the people […]
Why the Industry Must Shift to Intelligent Engagement A Conversation with Neelam Sandhu, CMO of Vonage Last week on CPaaSAA Talk, I sat down with Neelam Sandhu, CMO of Vonage, for a conversation that felt refreshingly grounded. This wasn’t a glossy AI showcase. It was a […]