What are the deepest customer value progressions and most sophisticated applications in today’s AI Voice journeys? This is the third of three articles exploring customer benefits, and is an extract from CPaaSAA’s recent report AI Voice: Who Will Run The Conversation? Part 1 gave an overview […]
This extract from CPaaSAA’s recent report AI Voice: Who Will Run The Conversation, gives an overview of where, how and why customers start their AI Voice journeys. Part 1 gave an overview of business benefits demonstrated by members’ case studies. Part 3, to follow, will explore […]
This edited extract from CPaaSAA’s recent report AI Voice: Who Will Run The Conversation gives an overview of business benefits demonstrated by members’ case studies, with highlights of 3x conversion rates, >30% booking conversion rates, time and cost savings, and 60% reduction in conversation times. It […]
This week’s The Inner Circle session was one of those discussions where you feel the industry quietly shifting. A small group of CPaaSAA members—operators, vendors, analysts—came together to go deeper on a topic that’s still early, but increasingly unavoidable. The session was led by Amandeep Khanuja […]
Every year, we get another “state of messaging” report. More channels. More volume. More growth. This one is different. Infobip just analyzed 3.8 trillion messages over 20 years — one of the largest datasets our industry has ever seen. And buried in the numbers is a […]
The CPaaS Acceleration Alliance has published a new report examining one of the fastest-moving areas in enterprise communications: AI Voice. The report, “AI Voice: Who Will Run the Conversation?”, explores how voice interactions are being transformed by AI and what this means for communications platforms, telcos, […]
AI is moving at extraordinary speed. Every week brings new models, new frameworks, new announcements — and increasingly bold claims about how AI will reshape industries. Communications and engagement platforms are no exception. But if you talk to practitioners across the CPaaS ecosystem — the people […]
Why the Industry Must Shift to Intelligent Engagement A Conversation with Neelam Sandhu, CMO of Vonage Last week on CPaaSAA Talk, I sat down with Neelam Sandhu, CMO of Vonage, for a conversation that felt refreshingly grounded. This wasn’t a glossy AI showcase. It was a […]
Executive summary (for the impatient) The Unthinkable Lab event in London, organized by TelecomTV with Andrew Collinson and Dean Bubley, made one thing unmistakably clear: Network APIs will not unlock value on their own — but combined with agentic AI, they could finally become meaningful. Across […]
Last week, Infobip published its 2026 Trends — a forward-looking view of how AI, rich messaging, and ecosystems will reshape customer engagement. For anyone following the work inside the CPaaS Acceleration Alliance, the direction will feel familiar. As a long-standing Accelerate Member of CPaaSAA, Infobip has […]