The inclusion of iotum highlights a broader shift that CPaaSAA has been discussing for years. A Market Map That Says More Than It Shows It’s always interesting when a respected analyst firm publishes a market map. Not because a diagram changes the market overnight, but because […]
CPaaSAA’s The Inner Circle is an exclusive monthly webinar series for members, bringing together industry leaders, analysts, innovators, and practitioners to discuss the trends shaping the future of communications, customer engagement, AI, and network APIs. These candid sessions are designed to challenge assumptions, share insights, and […]
Getting AI Voice in every call is a significant opportunity for telecoms operators. This extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? focuses on telco-native AI Voice and the emerging concept of embedding AI directly into network-based communications. It follows the previous article […]
At Mobile World Congress earlier this year, GMS and Shabodi announced a partnership focused on helping mobile operators expose and monetize network capabilities through APIs. On the surface, that may sound like another addition to the growing list of Network API announcements flooding the telecom industry. […]
DSP Leaders World Forum in London last week brought together a strong mix of operators, vendors, analysts and ecosystem players for two days of discussions around the future of telecom infrastructure, AI, automation and digital transformation. It was a well-organized event with some genuinely insightful speakers, […]
What is the structure of the AI Voice ecosystem and how do different players contribute to deliver AI Voice and Intelligent Engagement? This extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? is the first in a series of four related articles covering ecosystem […]
A review of AI Voice market forecasts showing growth from 16-38% CAGR in different market sectors, plus growth signals, value layers, and their meanings for stakeholders. This edited extract from CPaaSAA’s report AI Voice: Who Will Run The Conversation? examines market size, growth and future trajectory […]
Sinch’s new research shows that enterprises are no longer stuck experimenting with AI agents. They are deploying them — and discovering that infrastructure, governance, trust, and cross-channel context now matter more than ever. The AI Production Paradox: Why AI Customer Engagement Is Moving From Pilots to […]
How is AI Voice being adopted across enterprises today? Drawing on case studies, adoption data and customer insights, this article shows where traction is strongest and how usage is evolving. It is based on CPaaSAA’s report AI Voice: Who Will Run The Conversation? which you can […]
In our latest The Inner Circle session, CPaaSAA brought together analysts, operators, CPaaS players, and ecosystem builders to discuss a topic that keeps coming back: Programmable networks. Network APIs. Private 5G. All promising. All talked about everywhere. And yet, still not taking off at the pace […]