First real use cases are emerging — from voice AI to intelligent engagement — but separating innovation from hype is getting harder. Walking the halls at Mobile World Congress this week, one thing was impossible to miss: AI is everywhere. AI in the network.AI in the […]
What are CPaaS and Intelligent Engagement players doing, and what do they want and need, to make Network APIs fly? A preview of and opportunity to participate in our Q1 research on Network APIs (such as Mobile No. Verify, SIM Swap, and Quality on Demand). This article […]
Insights from This Week’s The Inner Circle on Network APIs and the 2026 Inflection Point The Inner Circle is CPaaSAA’s members-only monthly webinar series, where our analyst team and invited advisory partners share insights, frameworks, and practical guidance to help members navigate what’s next — and […]
The communications ecosystem is moving into a more execution-driven phase. AI, Network APIs, and new engagement models are no longer abstract topics — they are shaping real product decisions, real partnerships, and real go-to-market strategies. As this happens, the way the industry collaborates is maturing too. […]
Last week, Infobip published its 2026 Trends — a forward-looking view of how AI, rich messaging, and ecosystems will reshape customer engagement. For anyone following the work inside the CPaaS Acceleration Alliance, the direction will feel familiar. As a long-standing Accelerate Member of CPaaSAA, Infobip has […]
Insights from This Week’s The Inner Circle With Simon-Kucher The Inner Circle is CPaaSAA’s members-only monthly webinar series, where our analyst team and invited advisory partners share insights, frameworks, and practical guidance to help members accelerate results. Each session goes deep — discussion, Q&A, models, examples, […]
The Inner Circle is our monthly, member-only webinar where CPaaSAA’s Analyst Members share the latest research, market signals, and ideas shaping the future of communications. Last week, Andrew Collinson took members on a fast-paced tour through the State of CPaaS 2025 report — highlighting where the […]
A recap from our The Inner Circle webinar with STL Partners on Sep 25 (public summary; full session is members-only available on the online community) TL;DR: STL Partners still sees a large long-term opportunity for Network APIs, but the near term is slower than hoped. Other […]
The Communications Platforms as a Service (CPaaS) market, worth $32bn in 2025, could grow 3x to as much as $100bn by 2030. The demand and supply side conditions are remarkably favourable, but the path to the fastest growthfuture is neither automatic nor guaranteed. Growth will depend on how well the industry integrates AI, accelerates […]
The real power of a document standard lies in the tools it enables I’m sure you’ve attached a document to an email, downloaded a spreadsheet to your drive, or sent a photo in a text message. In each case, there’s a file format describing the information: […]