The world of communications is evolving rapidly, and at the heart of this transformation is the convergence of CPaaS, network APIs, and RCS. About a week before Mobile World Congress (MWC) 2025, I had the pleasure of speaking with Viktorija Radman from Infobip and Henry Calvert […]
In this episode of CPaaSAA Talks, I had the pleasure of sitting down with Jonathan Bean, CMO at Sinch, to discuss the rapidly evolving landscape of digital customer communications. From RCS adoption and AI integration to the role of Network APIs and what to expect at MWC Barcelona, our conversation provided a compelling look […]
Some days remind you just how lucky you are to be at the heart of an industry undergoing seismic change. Last Tuesday was one of those days. As I navigated Cisco Live! in Amsterdam, spoke at a KPN-Cisco customer event, and joined an executive dinner with […]
Meet the team in Barcelona! This year, we’re bringing our largest-ever team—six passionate professionals—ready to explore, engage, and share insights at the world’s leading connectivity event. Our journey has been one of continuous growth and innovation and as we set foot in Barcelona, we’re excited to […]
MWC Barcelona is almost here and before the week gets crazy, we’d love to invite you to an exclusive Tapas Evening with your favorite Alliance on Sunday evening. No booths, no presentations—just good food, great drinks, and the best company. A relaxed evening to catch up, […]
As the CPaaS Acceleration Alliance, we are thrilled to announce our participation in the GSMA Open Gateway Initiative (OGI) Pavilion at MWC Barcelona 2025. This marks an exciting milestone in our ongoing collaboration with GSMA and our commitment to advancing the adoption and innovation of Network […]
Are you ready to showcase your innovations on the industry’s biggest stage? The CPaaSAA Innovation Village is back at Enterprise Connect 2025, promising an experience that’s bigger, bolder, and brimming with opportunities. In 2024, the Innovation Village emerged as a dynamic hub where industry leaders and […]
Last week, I had the privilege of attending Orange Open Tech just outside Paris, an impressive three-day event that brought together over 3,000 attendees, including Orange’s own people, enterprise customers, developers, and business partners. The event, hosted in Orange Garden—Orange’s flagship innovation building—was transformed into a […]
The customer experience (CX) as we’ve known it has often been less than ideal. Think about it: disconnected channels, systems that don’t talk to each other, and agents scrambling to find basic information about the person they’re trying to help. This fragmented approach creates frustration—for both […]