Crexendo put native vCon support in the NetSapiens core, then followed it with a conversation intelligence partnership with Tresic. Those service providers did not just get an AI feature. They got somewhere to put what the AI worked out.
The CPaaSAA Telco API Working Group met in August. One company explained how it intends to make money from network APIs. One research programme explained the ecosystem that company sits in. Between them: maturity.
In our latest CPaaSAA Talk, Sinch's Jacques Klick answers the question our AI Voice research posed - and the survey data behind it upends how the industry reads rollbacks, voice adoption and what actually predicts AI success.
CPaaSAA is at BATIC 2026 in Bali as an official Community Partner. Founding Partner Rob Kurver speaks on 26 August and leads a CPaaSAA session on the Expert Spotlight Stage, with a first public look at our Network API research. Members get 15% off registration.
When we started our Network API research programme earlier this year, we expected a report. What we got was an ecosystem. When we looked at this market in 2025 for the State of CPaaS, we found plenty of forecasts and very little published evidence of actual […]
Sinch's new AI Production Paradox research validates CPaaSAA's AI Voice thesis — and puts a number on the cost of the missing middle.
A few weeks ago, CPaaSAA members got an early look at one of the biggest themes shaping the future of communications. During our February The Inner Circle session, Andrew Collinson presented a preview of CPaaSAA’s first AI Voice research paper — sharing early findings, industry signals, […]