Last week, the company that hired the man who co-wrote SIP decided SIP wasn’t the point anymore. On 29 June, Five9 — a CPaaSAA member — completed a leadership transition that had been building quietly for months. A new chief technology officer, a new chief sales […]
Last week’s BT Exchange event in New York felt like more than a customer or partner gathering. It felt like a signal. Not necessarily because every presentation was perfect — in fact, I would argue there is still enormous untapped potential in how our industry tells […]
Enterprise Connect this year left me with a strong feeling that our industry is entering a real transition moment. AI dominated almost every conversation. Every keynote touched it. Every vendor referenced it. Every enterprise discussion circled around experimentation, adoption, and change management. But underneath those conversations, […]
At CPaaSAA, we believe the future of communications is built on innovation and inclusive growth. In this CPaaSAA Talks session, Kevin Nethercott, led an insightful conversation with key industry voices – Bentley Wilson from Thrivin, Richard Atherton from BT, and Thomas John from Five9 – exploring […]
The second half of 2024 was a whirlwind of industry-defining events that collectively painted a clear picture of where communications and collaboration are headed. From CASA24 in September to UC EXPO, the Five9 EU Summit, Orange Open Tech, and finally Cavell Enable, one underlying trend was […]
The customer experience (CX) as we’ve known it has often been less than ideal. Think about it: disconnected channels, systems that don’t talk to each other, and agents scrambling to find basic information about the person they’re trying to help. This fragmented approach creates frustration—for both […]