Insights from This Week’s The Inner Circle With Simon-Kucher The Inner Circle is CPaaSAA’s members-only monthly webinar series, where our analyst team and invited advisory partners share insights, frameworks, and practical guidance to help members accelerate results. Each session goes deep — discussion, Q&A, models, examples, […]
November 2025 has delivered another milestone for the Network API ecosystem — this time in one of the world’s most complex and competitive markets. Vonage, a CPaaSAA Accelerate Member and part of Ericsson, has become the first to commercially launch Silent Authentication and SIM Swap across […]
At CASA25, Boris Marić shared Infobip’s Blueprint for the AI Era in his keynote “Scaling Intelligent Engagement.” He outlined how orchestration, MCP integration, and AI would converge into a single engagement layer. A month later, during Infobip’s Q4 Analyst Update, that blueprint came to life — […]
Last month, at CASA25 in Amsterdam, more than 120 members and industry leaders gathered to explore the next era of communications — where AI, APIs, and real-world outcomes converge. Among the standout participants was Crexendo, the company behind the Netsapiens platform, who brought a powerful message […]
So this is a reflection. Over the past week, I’ve been revisiting all the CASA25 recordings — the 27 sessions we turned into blogs — and they’re honestly awesome. Watching them back reminded me just how much energy, honesty, and collaboration filled those days in Amsterdam. […]
The real power of a document standard lies in the tools it enables I’m sure you’ve attached a document to an email, downloaded a spreadsheet to your drive, or sent a photo in a text message. In each case, there’s a file format describing the information: […]
The Evolution of CPaaS, Network APIs, and AI Into One Stack Over the past three years, CPaaSAA has charted the industry’s shift from siloed communications tools to programmable, interoperable platforms. We’ve supported the rise of CPaaS, embraced the potential of network APIs, and championed foundational standards […]
This past week at DTW Ignite in Copenhagen, one thing became crystal clear: telcos are going all-in on AI. Everywhere you turned—demos, keynotes, strategy decks—you saw AI fueling bold new ambitions. Agentic AI, AI Kitchens, AI-ready networks. Telcos are building data lakes, spinning up Centers of […]
For years, SMS and email-based OTPs (one-time passwords) have been the go-to method for digital authentication. Ubiquitous across banking, e-commerce, and enterprise workflows, they’ve powered one of the biggest use cases in the CPaaS industry. But that era may soon be ending. Regulators are stepping in: […]
This week, I had the privilege of joining Global Relay’s first-ever Analyst & Consultancy Summit in New York. Hosted in their impressive Manhattan office, the event gathered a curated group of analysts, influencers, and consultants to discuss the future of secure and/or regulated communications, AI, and […]