A few weeks ago, CPaaSAA members got an early look at one of the biggest themes shaping the future of communications. During our February The Inner Circle session, Andrew Collinson presented a preview of CPaaSAA’s first AI Voice research paper — sharing early findings, industry signals, […]
AI is moving at extraordinary speed. Every week brings new models, new frameworks, new announcements — and increasingly bold claims about how AI will reshape industries. Communications and engagement platforms are no exception. But if you talk to practitioners across the CPaaS ecosystem — the people […]
First real use cases are emerging — from voice AI to intelligent engagement — but separating innovation from hype is getting harder. Walking the halls at Mobile World Congress this week, one thing was impossible to miss: AI is everywhere. AI in the network.AI in the […]
AI is no longer just an enabling technology within CPaaS—it has become a defining force behind Intelligent Engagement. Enterprises now expect real-time, context- and history-aware communications as standard, while buying criteria, competitive dynamics, and regulatory expectations continue to evolve rapidly. As we enter 2026, AI is accelerating both differentiation […]
2026 promises to be an exciting year in CPaaS. A 100bn opportunity lies ahead in the vision of Intelligent Engagement, the business dream of dealing with all customers and partners in real-time. We outlined six actions to maximise that potential in the State of CPaaS 2025. […]