The curtain just closed on Enterprise Connect 2025. This is the last year for Enterprise Connect in Orlando, and I can’t help but feel a sense of nostalgia and pride in how far we’ve come as an industry. When I first attended this event back in […]
Spending the day at the Cavell European Summit in London last week, celebrating their 10th anniversary, it hit me: we’re at a turning point in communications. The industry has spent the last decade building and scaling UCaaS. It’s been the go-to solution for cloud-based business communications—bundling […]
The second half of 2024 was a whirlwind of industry-defining events that collectively painted a clear picture of where communications and collaboration are headed. From CASA24 in September to UC EXPO, the Five9 EU Summit, Orange Open Tech, and finally Cavell Enable, one underlying trend was […]
The customer experience (CX) as we’ve known it has often been less than ideal. Think about it: disconnected channels, systems that don’t talk to each other, and agents scrambling to find basic information about the person they’re trying to help. This fragmented approach creates frustration—for both […]
Convergence: A top priority for Service Providers and Technology Providers The Communications Convergence Working Group had the second highest level of interest from CPaaSAA members in 2023. And for three good reasons: The CX Transformation Wave: Converged solutions enable platforms to support rich CX use cases. […]